Exceptional is committed to provide its customers with top-quality products and world-class services. Our goal is to deliver your desired products in the shortest time and at the most convenient price.

Why Buy From Exceptional?

Our mission is to provide an excellent shopping experience for our customers every step of the way. Here are four of the main reasons we are confident you will become a loyal lifelong customer of Exceptional:

• Large Selection - We have a wide selection of products on the Web. Our online eCatalog features make it easy to find exactly what you want among our products with only a few mouse clicks. Shopping with us is simple and hassle-free. Can’t find what you want? Email our Customer Service team or call us at +1 (775) 787-5900.
• Top Quality – We sell only brand-new merchandise. Our own brand is made in the U.S.A. by our local staff in Reno, Nevada. Other items may be procured from other American or International artisans and craftspeople. We stand behind the quality of every item on our site.
• Low Prices – We scan the Web to ensure our prices are the lowest anywhere. If you see an item for less, Email Us. We can get you a better deal almost every time. We are proud to help you save money on the products that you want.
• Great Service – Whether you are thinking about buying, or you have already made a purchase, our knowledgeable sales and service staff is only a phone call or email away. We’re here to serve your needs. Give us a call! Our team is available Mon-Fri (8:00am to 5:00pm Pacific Time) to get you the answers you need.

Ordering

You may place your orders through various methods:

• Online - You can order through our Website.
• By Phone - You can order by calling us at +1 (775) 787-5900.
• By Fax - You can fax us an order to +1 (775) 996-7900.
• By Mail - You can mail in your order with either a money order or a cashier's check. You may print your shopping cart and send it with your payment to:
  
  Exceptional Ventures LLC
  Attn: Order Processing Dept.
  1875 Champion Hills Drive
  Reno, NV 89523-3887
  
  Please include a daytime phone number and your email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.
  
  Important: To protect you against fraud, any orders paid for with a check will remain on hold for a number of days to allow for the check to be cleared by our bank. Orders placed with credit cards, will be processed immediately, as soon as approval is obtained by our merchant account processor.

Our Satisfaction Guarantee

We strive to ensure our customers' satisfaction. So, if you are not satisfied with an item that you have purchased from our Website, you may send it back to us for exchange, credit, or refund. Please review our Return Policy for more details.

You may contact our Customer Service team and give us your feedback if there is anything we can do to improve our products and services.